Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Whether you need help with registration, withdrawals, verification or a payment enquiry, contact us and we will respond promptly. Use live chat for quick answers, email for account matters, or phone for urgent queries. We aim to resolve most enquiries swiftly and can guide you through verification and responsible gaming tools. For security or privacy queries, raise a ticket and we'll follow up.
| Department | Contact |
|---|---|
| Customer Support | [email protected] - live chat & email (response within 2 hours; withdrawals & verification) |
| General Enquiries | [email protected] (billing, promotions and account queries) |
| Affiliate Enquiries | [email protected] (partnerships and marketing enquiries) |
| Phone | +44 20 7946 0831 (calls answered Mon-Fri 09:00-21:00) |
| Working hours | Mon-Fri, 09:00-21:00; Sat-Sun, 10:00-18:00 |
Contact Us by Email
Email is the preferred contact method for detailed requests, account-related issues, or when documents and explanations are required. Please send messages to [email protected] with a clear subject line and current contact details to help us respond without delay. Attach any relevant documents and include your account ID where applicable.
Submit Your Inquiry
Response Time
Our support team is ready to help. Live chat offers immediate assistance for quick questions, while email requests are typically answered within one business day. Please note that account checks, KYC or payment investigations are more complex and may take longer depending on their nature. We aim to keep you updated at every step until the issue is resolved.
Feedback
Your feedback matters to us. If you have suggestions, ideas or issues, please share them via live chat or email [email protected]. Every message is reviewed carefully by our team and used to improve site features, promotions and the overall user experience. Quick notes, feature requests and bug reports are all welcome - we read them and act on what helps players most.